General Terms & Conditions – House Nordic

  1. In general
    1. The following terms of sales apply to all sales, offers, and/or deliveries conducted by House Nordic ApS (hereafter referred to as “The Seller”), and shall apply to all our business relationships with our customers (‘Buyers’) and to all future business transactions. Any contrary conditions shall not be accepted unless the Seller has given its explicit written consent to their applicability.
    2. Any changes, additions, and amendments regarding these terms and conditions are only deemed valid if such have been made both in writing and signed by the Seller. Any amendments must be provided as an annex to the agreement.
    3. The Buyer’s terms of purchase do not apply in the contractual relation unless accepted in writing by the Seller.
  2. Limitation of Liability
    1. Under no circumstances can the Seller be held accountable for any losses concerning operation, time, profits, business opportunities or claims from the Buyer or third parties. The Buyer cannot claim compensation for the costs that may be incurred by the use, removal, installation or other usage of the products.
  3. Retention of title
    1. The goods sold shall remain the seller’s property until payment has been made in full.
  4. Intellectual property rights
    1. All visual materials are property of the Seller. Any actions concerning Seller’s intellectual property must be made by prior a written agreement and in correspondence with the Seller’s visual identity.
      In the event of a terminated collaboration between the Buyer and the Seller, the Seller upholds the right to disallow the buyer of all use of the Seller’s intellectual property and materials.
  5. Order confirmation and offers
    1. The Buyer is obliged to verify the order confirmation upon receipt and to notify the Seller immediately in case of this not corresponding to the Buyer’s original order. In the absence of verification, no claims will be accepted by the Seller upon conducting the order.
    2. The Seller’s offer is valid for 10 days, unless otherwise agreed and confirmed in writing by the Seller.
  6. Conditions of delivery
    1. All stated times of delivery and dates are estimated and not binding unless otherwise expressly agreed and confirmed in writing by the Seller. All deliveries are made according to Incoterms 2020.
    2. The Seller cannot be held liable for any delays or expanded delivery times during holidays seasons.
    3. In the event of a delivery delay, the Seller is obliged to immediately notify the Buyer in writing. The Seller is also obliged to notify a revised delivery date acceptable to the Buyer. The Buyer is obliged to provide Seller with an acceptable timeline of 14 days in order for Seller to fulfill its obligations. In the event that the delivery term agreed upon cannot be complied with due to circumstances beyond our control: I) Any circumstances of force majeure; II) Actions of the Buyer III) Lack of actions of the Buyer, the delivery term shall be appropriately extended. This condition shall apply whether the cause of delay occurs before or after the agreed delivery term. The Buyer shall not be entitled to cancel the contract due to delays caused by the Seller, unless such delays exceed 30 days.
    4. The Buyer is not entitled to claim compensation of any sort due to delays on the part of the Seller.
  7. Prices
    1. All prices are quoted in EUR unless otherwise agreed and are exclusive of VAT, other public taxes and costs of transportation.
    2. The Seller reserves the right to alter prices and cannot be held accountable for any misprints and/or printing errors in both printed and digital material.
    3. Prices quoted are non-binding and the Seller reserves the right to adjust the agreed prices, if the delivery has not transpired due to the Buyer’s exposure in the event of exchange rate fluctuations, increased prices from subcontractors, increase of raw material prices, changes in labor wages, government intervention or similar conditions.
  8. Payment
    1. Unless otherwise agreed upon, the purchase sum is always due for cash payment upon arrival of the delivered goods.
    2. In the event of the Buyer not fulfilling its payment obligations, the seller is entitled to charge interests amounting to 1.3 % per commenced month following a regular reminder procedure with debt collection warning.
    3. The Seller is entitled to withhold the Buyer’s order in the case that the buyer has an overdue balance.
    4. If the Buyer wishes to return the delivered goods, the return can only be processed as per prior written agreement with the Seller. Upon return, the Buyer incurs all shipping costs. In the event of payment default hereof, the Buyer (debtor) is obliged to pay all costs of the financial recovery of the claim, including charges and fees for lawyer, debt collection agencies, etc.
  9. Inspection obligations. Complaints and return of goods.
    1. The Buyer is obliged to immediately undertake a thorough examination of the entire delivery, to ensure the delivery is contractual and faultless upon arrival.
    2. Goods that are in accordance with the order, and delivered to the Buyer by agreement, cannot be returned to the Seller unless a prior written agreement has been made. Upon any accepted return, the Buyer is obliged to cover all shipping costs. Goods can only be returned in undamaged original packaging.
    3. If the delivery has been made on the Buyer’s freight agreement, it is always the Buyer’s responsibility to cover any claims concerning the transportation.
    4. The seller’s liability shall comprise only such defects as appear within twenty-four (24) months from the date when the goods were delivered to the buyer. Complaints will not exempt the buyer from observing the agreed terms of payment.
    5. Claims concerning damage occurring during transportation must be made immediately to the carrier and to the Seller. It is the Buyer’s responsibility to receive deliveries with visible transport damage, with reservation for damaged goods by the carrier. The Seller’s liability is limited if the Buyer does not draw attention to the shipping company regarding deliveries with visible damage.
  10. Defects
    1. As stated in section 9.1, all goods must be inspected immediately upon arrival. Complaints concerning the goods must be made immediately and at the latest 8 days from the receipt of the goods. Later complaints of defects and/or other shortcomings will exempt the Seller from any liability. In case of accepted complaints, the Seller is obliged to remedy the shortcomings or to forward compensation to fulfill the order, however, the Seller does not incur any liability to pay compensation as a result of such defects.
  11. Product liability
    1. The Seller disclaims any liability for business injury which could be linked to the Seller’s deliveries, regarding the relationship between the Seller and the Buyer. If the Seller is met with a claim for business injury from third parties, the Buyer is obliged to indemnify the Seller of any such claim and to cover the Seller’s reasonable costs of defense thereto.
  12. Force majeure
    1. The Seller cannot be held responsible to the Buyer if the following circumstances occur after the agreement, and thereby hinder, impede or delay the fulfillment of said agreement: war and mobilization, rebellion and riots, acts of terrorism, natural disasters, strikes and lockouts, scarcity of goods, shortages or delays of deliveries from sub-suppliers, fire, missing means of transportation, weather, exchange control regulations, import and export restrictions, death, illness or retirement of key person, IT-breakdowns or other circumstances which the Seller does not directly control. In this case the Seller is entitled to postpone delivery until the obstacle for fulfilment has ceased or alternatively, cancel the agreement fully or partially without liability.
  13. Disputes
    1. All and any disputes arising from – or in connection – with this contract, is to be settled according to Danish law. Any legal action shall be brought at the Seller’s or Buyer’s jurisdiction, and always at the Seller’s discretion.